Shopping Cart
HOME
What are the shipping costs?
What are the delivery times?
USING THE SITE
How to place an order?
What payment methods are available on bollymarket.com?
Is credit card payment secure?
Credit card payment failed, what should I do?
I lost my password, what should I do?
MY ORDER
What if I change my mind about my order?
I did not receive the invoice upon delivery
I received a promo code, how can I use it?
How does the loyalty program work?
What happens if my order needs to be refunded?
My order is not complete, what should I do?
DELIVERY
How does delivery work?
What are the delivery times?
What if my order doesn't arrive?
I made a mistake with the delivery address. Can I change it?
I live near your offices, can I come pick up my order in person?
What if the delivered products do not match my order? What if products are missing or damaged?
HOME
Shipping costs are calculated based on the weight of the order.
Free shipping is available:
- On orders over €59: Metropolitan France, Belgium & Luxembourg ( Mondial Relay)
- On orders over €99: Europe ( Chrono 2Shop Europe)
What are the delivery times?
Delivery times for Metropolitan France are 24 hours via Chronopost, 48 hours via Colissimo, and 2-3 days with Mondial Relay. This timeframe does not take into account order processing, which includes registration, preparation, and handover (to the carrier).
Delivery times for other destinations:
- Overseas territories: 5 to 7 days
- Europe: 1 to 6 days
- International: 3 to 8 days
Delivery times are expressed in working days, meaning Monday to Saturday inclusive, excluding public holidays.
USING THE SITE
How to place an order?
An order is processed in three steps.
Step 1: Entering mandatory information
While browsing the site, you add items to your Shopping Cart. Once your Shopping Cart is correctly filled, you need to validate it.
If you are already a customer, simply log in. Otherwise, you need to create a customer account (last name, first name, addresses, etc.).
For each order, you have the option to specify a delivery address that is different from your billing address.
Step 2: Choosing the delivery method and times
Once your customer account is created and your delivery address is entered, you will be back at your Shopping Cart.
Shipping costs associated with the selected items have been added.
Step 3: Choosing the payment method
It is now time to choose your payment method: credit card, PayPal, payment in 2, 3, or 4 installments without fees, Google Pay, Apple Pay, bank transfer, and check.
Once the payment is made, you will receive a summary email of the transactions you have just completed. The order will also be visible in your Customer Account.
You will then be finished with this order, and you can return to browsing our site.
What payment methods are available on bollymarket.com?
Depending on the country you reside in, payment methods may vary.
In Metropolitan France, the available payment methods are credit card (secure payment), PayPal, payment in 2, 3, or 4 installments without fees, Google Pay, Apple Pay, bank transfer, and check.
Is credit card payment secure?
Yes, you can pay by credit card with complete security.
For maximum security, we use the secure Stripe solution.
Stripe is a service of the European Payment Institution NordPay Financial, regulated by the FCA (reg. no. 535688) and authorized by the Bank of France (no. 773784).
Stripe complies with the highest online payment security standards!
You can find Stripe's privacy and security policy at the following address Stripe.
Credit card payment failed, what should I do?
You must contact us via the contact form, providing your order reference.
We will change your payment method (e.g., bank transfer), or if you want to pay by credit card, we will cancel the pending order, and you can place another order and pay by credit card.
I lost my password, what should I do?
When logging in, simply click on "Forgot your password?", and your password will be sent to your email address.
MY ORDER
What if I change my mind about my order?
Do you want to cancel your order? Contact us as soon as possible via the contact form, providing your order reference. If your order is still being prepared, we will simply cancel it.
If the order has already been paid for and the package sent, you have a period of fourteen (14) working days to withdraw. You must then return the package at your own expense, accompanied by a return form. Return shipping costs are your responsibility.
Bollymarket.com commits to refunding any product returned within the legal timeframe.
The withdrawal period begins on the day the products are delivered. Products will only be accepted for return if they are in their original condition, meaning the condition in which they were delivered to you.
For more information, consult the General Terms and Conditions of Sale page.
I did not receive the invoice upon delivery
Your invoice is on your package when your order is delivered.
If you did not receive it or if you wish to receive it again, you can download it in PDF format from your "customer account".
I received a promo code, how can I use it?
- To use a promo code or discount voucher, the customer must enter the code in the designated field on the order summary (step 1 of the order process).
- The customer must have an account (username and password) and be logged into the site.
- Once a valid promo code is entered, the associated discount is immediately displayed and can be used on the order.
- Only one promo code can be used per order and per customer: multiple promo codes and/or discounts or goodwill gestures cannot be combined.
How does the loyalty program work?
The loyalty program rewards your purchases made on the bollymarket.com website.
For every ten euros spent (excluding promos and special offers), you earn one loyalty point (1 point = €0.50 discount).
At any time, you can convert your points into a voucher that can be used like a promo code on bollymarket.com.
To view your loyalty points, go to your customer account and select the "My loyalty points" tab.
What happens if my order needs to be refunded?
All refunds, for whatever reason, will be made according to the original payment method:
- Refunds for sales paid by card will be made to the card used for payment.
- For payments made with PayPal, the refund is made via PayPal to your account.
- Refunds for sales paid by bank transfer will be made by bank transfer, provided the customer supplies their bank details (RIB) in advance.
My order is not complete, what should I do?
It may happen that an ordered item is no longer in stock, in which case you will be notified by email. A refund will be issued if necessary.
DELIVERY
How does delivery work?
When your order changes from "preparation in progress" to "out for delivery," it is handed over to the corresponding delivery method (Chronopost, Colissimo, Mondial Relay...). The tracking number will be sent to you by email so you can track your package's progress online.
What are the delivery times?
The products are delivered to the delivery address provided during the order process. Shipping takes place within 24 business hours following the order, subject to availability. Delivery times are generally 1-4 business days in Metropolitan France, starting from the registration of the order, except in cases of force majeure.
Delivery times for other destinations:
- Overseas territories: 5 to 7 days
- Europe: 3 to 7 days
- International: 4 to 8 days
Delivery times are expressed in working days, meaning Monday to Saturday inclusive, excluding public holidays.
What if my order doesn't arrive?
If the delivery takes longer than the estimated time, contact us via the contact form, making sure to include your order reference and email. We will do what is necessary to track your package and provide you with information as quickly as possible.
I made a mistake with the delivery address. Can I change it?
Contact us as soon as possible via the contact form.
If your order has not been processed, we can still change the address.
If your order has already been processed, we cannot change the address, and your package will be returned to us. It will then be reshipped at your expense.
I live near your offices, can I come pick up my order in person?
Unfortunately, this is not possible; we are not equipped to receive the public. All our efforts are focused on satisfying our online customers.
What if the delivered products do not match my order? What if products are missing or damaged?
In case of an error, please contact us using the contact form.
Please note that you have 14 days to change your mind and have a full exchange or refund for an order that did not satisfy you.